IP telephony solutions provide a scalable, flexible platform that gives employees access to voice, video, mobility, presence and conferencing abilities to unlock new levels of collaboration. The traditional PBX system denies organizations the opportunity to improve their communication capabilities while cutting their provisioning and maintenance costs.
Drive Improved Communications and Reduce cost with IP Telephony Solutions.
Unified communications provides a single platform for voice, video, email, chat, social collaboration and other applications, all of which can be accessed and blended on demand. Techmarket has unmatched expertise in the design, implementation and support of unified communications solutions and can help customers eliminate communications issues that sap productivity.
Our engineers consult with you to determine your pain points and opportunities to improve communications, and architect a solution that maximizes both time-to-value and ROI.
Video / Telepresence
Considering the time and cost savings of videoconferencing, video-based training and more, it is obvious that Video is transforming the business environment. Video has the potential to streamline business processes by enabling highly effective communication and collaboration across distributed teams. And as video moves from the conference room to the desktop and mobile device, workers throughout the enterprise can have these tools at their fingertips.
We understand the latest video and telepresence technologies and can help organizations select and deploy the right platform to derive a wide range of benefits.
Customer engagement and interaction is the core component of today’s business. That experience extends beyond the telephone to include email, chat, texting, mobile apps and social media. As a result, it is no longer sufficient to maintain a “call center” — organizations need multichannel contact centers that enable agents to move seamlessly across these lines of communication.
Techmarket has designed, configured and implemented contact center solutions for organizations of all sizes and in a wide range of industries. We start by defining the ideal customer experience and how the contact center will enable that experience. We then help you choose the right contact center solution to meet those requirements.